National and international delivery
Shipping of your package by Certified and Secure Carrier with hand delivery following proof of identity
References Shipper: Mostra-Store
Your order will generally be prepared within 24 hours after receipt of payment. It will be shipped via Fedex Express or supported by a carrier specializing in the transport of luxury products with a tracking number. Your order will be sent to the address indicated during your order or that specified in your customer file. The reception will be done in person against signature, and as such you may be able to prove your identity.
In order to track the progress of your order, we send you a link and a shipping reference to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped with special attention and packaging suitable for fragile items.
The characteristics and dimensions of our packages are adapted to the transport of fragile objects, during the delivery your items are properly protected and insured.
The products are exclusively delivered in mainland France and in the countries of the European Union, to the delivery address that the Customer will indicate during the ordering process.
The average delivery time is 5 working days for metropolitan France and 7 working days for other countries of the European Union.
Returns are your responsibility and should be sent to Mostra-Store, 3 place Forbin 13100 Aix en Provence. Given the value of our products, we invite you to insure your returns and to contact us before any shipment.
Customer Service
Mostra-Store customer service can be reached in French, English, Italian and Spanish:
By email: contact@mostra-store.com at any time 24 hours a day
By telephone: +33 (0)4.42.58.72.79. Monday to Saturday from 9 a.m. to 7 p.m.
By mail: Mostra-Store, 3 place Forbin, Cours Mirabeau 13100 Aix en Provence
Our teams are at your disposal for any questions or to make an appointment by telephone, live video or on our premises.
Customer service is able to answer any commercial question concerning Mostra-store, our products, our services and our vintage second-hand collector's watches.
If you are looking for a specific watch or advice about one of our wristwatches, our customer service can direct you to a Mostra-Store watch expert or specialist in order to give you the most appropriate answer to your questions. .
For purchases of second-hand watches, the customer service will put you in contact with our buyers, in order to organize a meeting and the expertise of your watch in order to offer you the fairest price.
You can sell your second-hand watch by making an appointment with our experts available in Aix-en-Provence and the Marseille region, Salon de Provence, Montpellier, Cannes, Nice, Bordeaux, Lyon, and Paris. A contact form is also available on the Mostra-Store.
Online expertise
Our customers have access to our experts specialized in old and collectible watchmaking, they are able to issue you certificates of authenticity after an examination in our workshops of your collectible watches. An online Pre-appraisal service allows you to have an idea of the value of your watch before making an appointment in our various workshops. You can contact the Mostra-Store customer service to schedule an interview or make an appointment with our experts in Paris, Lyon, Bordeaux, Nice, Cannes, Montpellier, Aix-en-Provence and the Marseille region.
Following this first interview, we will direct you to one of our centers of expertise in order to carry out a complete technical examination which will guarantee an in-depth analysis of your collector's watch and will allow you to know its condition and its precise value.
Our various experts in modern and vintage second-hand watches are specialized by brands, models and universe of collections: in order to be able to give you the most precise information on the collection or luxury watches produced by watch brands and manufacturers.
Mostra also has experts in auctions who are also specialists in the various areas of thematic collections such as military watches or diving watches, regatta and water sports watches, speleologists' watches, professional divers' watches (Comex or Spyrotechnique) pilot and aviation watches, cosmonaut watches, navy watches, automobile pilot watches, rally and biker watches (Triumph, Harley Davinson, Moto Guzzi, Ural), automobile club watches (Porsche, Ferrari, BMW, Facel Evga, Méhari, Jeep, Land Rover, or Peugot),
To direct you to the expert who best suits your needs, contact our customer service.
All Mostra-Store customers benefit free of charge, on request, from expertise and advice on the maintenance, upgrading and current rating of their collector's items.
Certificate
All our second-hand and collector's watches have undergone a pre-sale authenticity process with passage through our workshops if necessary, details of which are available by referring to our page: purchase guarantee. The purchase invoice gives rise to a six-month guarantee on the functioning of our vintage collection watches.
Mostra certifies and guarantees all its watches: The Mostra guarantee applies not only to the functioning but also to the quality and authenticity of the Watch. Based on the precise description of each watch offered on our website www.mostra-store.com, you can select the watch of your choice and, if you wish, request the expertise and knowledge of our experts, available for you either by email, by telephone or possibly by videoconference.
With for some of them, more than thirty years of experience in the field of second-hand watch sales, expertise in auctions and in collaboration with watch brands via their services Museums, design of models or press department; Mostra-Store is able to guarantee you the best investment for the purchase of your second-hand watches.
You can contact us at any time:
Via our website by contact form by clicking here,
By e-mail at contact@mostra-store.com
And during our opening hours of our shop in Aix en Provence:
By phone on +33 (0)4 42 58 72 79
By videoconference by asking appointment to the customer service
The Authenticity Process for a Mostra collector's watch includes several certification stages which break down as follows:
Assessment of the working condition by our specialized vintage technical center.
Refurbishment if necessary, by Vintage Master Watchmaker according to the brand, model and age of the watch in question.
Assessment of its Authenticity with an audit of the various components of the watch by our specialized experts.
Appraisal of its cosmetic condition by our sellers and replacement if necessary by our specialized vintage technical center.
Detailed photograph of the watch and registration of the characteristics in our database.
Verification and evaluation of the watch by our committee of vintage second-hand experts.
Final control of the quality and characteristics of the watch according to its original criteria before the sale.
Storage of the watch in ideal conditions depending on the model considered and checking of the condition at regular intervals depending on the place of storage. The purchased watch is covered by a one-year warranty under appropriate use in its condition.
All the different elements of an item sold Full-Set are of course authenticated by our experts and kept with the greatest care in order to send them to you in the best possible state of conservation.
Mostra is therefore able to sell a watch with a full guarantee of authenticity. The numbered and certified Mostra certificate of authenticity included in your purchase documents in addition to the invoice gives an assessment of the evolution of the value of the watch by comparison of its rating on the markets. Mostra is an authorized distributor of the Watch Certificate solution
For any additional information, we invite you to refer to our general conditions of sale or contact our customer service either by contact form or by e-mail at contact@mostra-store.com
If you prefer direct contact with our teams, you can contact them during the opening hours of our offices in Aix-en-Provence by telephone on +33 (0)4 42 58 72 79. Our teams are able to set up a video conference with you by Whatsapp, but also via Skype, Zoom or Messenger.
Guarantee
The purchase invoice gives rise to a six-month guarantee on the functioning of our vintage collection watches. This guarantee which runs from the transfer of ownership is exercised only in our shop, Mostra-Store SAS will in no case pay an external invoice.
The guarantee of products following a sale applies with regard to appropriate storage by the user and normal use of a vintage collector's watch. This use must correspond to the characteristics and limitations of the watch concerned, and as such fulfill the transport and packaging conditions suitable for the travel of products deemed to be "very fragile".
The warranty for modern or vintage second-hand and collectible watches sold by Mostra applies not only to the functioning but also applies to the authenticity of the Watch. By referring to the precise description of the watches offered on our website www.mostra-store.com, you can select the watch of your choice and, if you wish, request the expertise and knowledge of our experts, available to you either by email , by telephone or possibly by videoconference.
Mostra-Store will in no case take into account in the guarantee of the products: an accident or manipulation having caused a shock, improper handling, lack of care likely to damage the watch, negligence during the immersion of the watch or its contact with a liquid for non-waterproof watches, exposure to a gas or to temperatures that are not compatible with the normal operating range of a vintage watch, and to a malfunction due to incorrect screwing down of the crown of the watch for waterproof models.
Wear or damage to the battery, bracelet, case, crown, pushers and glass are not covered by the warranty.
In certain cases, and on request, Mostra-Store can guarantee certain models of vintage watches over a longer period than the product guarantee following a sale. In this case, this exceptional guarantee must appear on the purchase invoice of the product and be considered as an extension of guarantee applying only to the duration of the guarantee following a sale.
The warranty does not cover all malfunctions or alterations due to opening the watch, loss of parts, maintenance outside our workshops or replacement of spare parts of the watch. Any modification of the original condition observed by us during the sale will result in the cancellation of the purchase guarantee, as such, a description or a photo of the watch in its original condition observed is available during of the sale of our watches on simple request from you at the time of purchase.
Repair and maintenance of your vintage or modern collection watch
Maintain your Watch with our certified and specialized Master Watchmakers brands and vintage collection.
Maintenance of your collector's watches adapted to their specificity
Mostra calls on the skills of master watchmakers and specialized companies depending on the year, brand and model of your watch to guarantee the perfect maintenance of your collector's item.
Monitoring the value of your investment
Our service guarantee is designed to preserve the heritage value of your vintage watch and its perfect working condition with its original parts.
On a technical level, Mostra calls on the skills and certification or approval of master watchmakers and watchmaking companies specializing in the maintenance of second-hand and vintage watches. Sometimes, when possible, Mostra uses the technical services of watch companies.
These services include, according to your needs and your agreement:
A mechanical and aesthetic condition report with a review of the value parameters if the watch is vintage or collectible.
A repair estimate.
A polishing of the case and the bracelet if necessary.
Cleaning using special solutions compatible with vintage condition.
Lubrication of movement components and mechanical wear parts with replacement if the descriptive estimate is validated.
A review and function tests after overhaul.
A water resistance test measurement if the watch has this feature.
A final quality control in respect of the functioning and appearance of your collector's watch with regard to its original condition and the conditions of use that you wish to apply to it.
After the maintenance of your watch by us, a warranty period of 12 months covers the use of your collector's watch for the use considered during the repair estimate.
With Mostra, you are guaranteed to receive and be able to have your watches serviced by the master watchmaker specialist of each brand in the field of vintage or collection and not to risk distorting the value of your watch by replacing a less consistent with its value.
buying a pre-owned watch with Mostra on-line website
Our collection watches are available on www.mostra-store.com and you can pay by credit card and bank transfer.
All orders are payable in euros.
For payments by credit card, the following credit cards are accepted:
National Blue Card,
Visa,
Eurocard/Mastercard cards recognizable by their MC hologram.
Payment is made directly by the payment solution secured by data encryption SSL (Secure Socket Layer) Mercanet from BNP Paribas.
To secure Customer collections and reduce the risk of fraud and non-payment, Mercanet implements a control system: 3D Secure, which authenticates the cardholder, supplemented by a set of appropriate anti-fraud controls to the activity of Provence Montres. As such, for any additional information, we invite you to refer to our Secure payment page by following this link: Secure payment BNP Paribas 3D Secure
Mostra also reserves the right to come back to the Customer at any time after the order (whether it is on sale or not), for requests for additional information and/or supporting documents related to the payment of the order (copy of the bearer's identity document, proof of residence).
A shop being opened and our offices located at 3 place Forbin, cous Mirabeau in Aix en Provence welcome you by appointment after contact with our reachable teams
Via our website by contact form
By e-mail at contact@mostra-store.com
during our opening hours of our shop in Aix en Provence:
By phone on +33 (0)4 42 58 72 79 or possibly by videoconference by following this link via Whatsapp
Concierge' services
A perfect adaptation to your needs to enjoy your watches through a diagnosis and coaching of your collection.
Mostra offers a concierge service and a watchkeeping service adapted to your needs.
Mostra is able to offer you various care and watch clinic services such as cleaning, polishing, water resistance control, overhaul with changes or restoration of original parts and replacement or adaptation of bracelets.
Mostra is also able to allow you to benefit from heritage services such as obtaining certificates of authenticity from experts or brands and manufacturers or any auction or online sale process.
Our teams are also at your disposal to establish a collection diagnosis with additional improvement objectives in order to develop, complete or optimize your heritage through the most dynamic thematic areas or universes according to your instructions or needs.
Mostra is able to find for you the watches that are missing from your collection and help you in the evolution or the sale of your watches through a watchmaking coaching plan adapted to your desires and possibilities.
During your travels or travels, Mostra takes care of keeping it safe and taking care of its maintenance during its stay with us, according to your instructions.
Contact our teams or make an appointment to benefit from a watch heritage advisory consultation by following this link, or by telephone on +33 (0)4 42 58 72 79 from Monday to Friday from 9 a.m. to 6 p.m.