Version:03/11/2020
Mostra SAS is responsible for processing your personal data collected on the website www.mostra-com.com (the “Site”). Mostra SAS makes every effort to best protect your privacy during your visits to the Site.
By becoming a visitor, newsletter subscriber or customer of Mostra SAS, you accept our privacy policy relating to the processing of your personal data.
The data collected
1) The data that you voluntarily transmit to us
When you subscribe to our newsletter, when you ask us for a quote, create your personal account or modify it, order a product on www.mostra-store.com, Provence Montres collects personal information about you and that you have agreed to contact us. Personal information includes in particular your email address and your password, as well as information concerning you, in particular your surname, first name, telephone numbers, postal and electronic addresses as well as the notices that you may leave on the Site following An order.
You may also be required to send us a copy of an identity document in payment by credit card.
2) Your browsing data
When you browse the "www.mostra-store.com" Site, Mostra collects information related to your browsing session. This collects your history of your browsing on the Site, pages visited, searches carried out, orders, opening of Mostra-store.com newsletters. When you browse the Site, Mostra SAS may also associate a unique identifier with your devices and collect information related to the browser or operating system you are using (Apple or Android), as well as its version.
Finally, Mostra SAS uses cookies to store and access information (to find out more, go to the “Our Cookie Policy” section).
The use of your data
The personal data collected about you is subject to computer processing for the following purposes:
1) Processing your Order
When you have placed an order on the Site, the personal data essential to the processing of your Order is communicated to the Mostra SAS service providers concerned by your Order (Transport and transport insurance service providers, etc.). In addition, this data is also processed for the monitoring of the customer relationship as well as for the accounting needs of Provence Mostra SAS (your invoices).
2) Sending communications relating to the Products and services offered by MOSTRA SAS
www.mostra-store.com can send you several types of emails:
Mails relating to your Order: order confirmation, payment confirmation, satisfaction questionnaire.
Newsletter www.mostra-store.com.
Mails of welcome, information, related to your cycle of activity or inactivity, or relating to its new products and services.
Personalized emails: to find out more, go to the “Personalising and optimizing your experience” section.
To facilitate access to the services of Mostra SAS, an automatic connection can be made to your Customer account when you click on the content of the emails that we send you. We therefore invite you to be vigilant when forwarding an email to a third party, as this person may have access to the information stored in your account.
An unsubscribe link is present on all communications sent, in order to give you the freedom to stop solicitations at any time.
3) Personalization and optimization of your experience
Thanks to the analysis of your browsing data and the indications that you can provide on the Site, we send you emails or personalized advertising messages concerning the Products and services offered by Mostra SAS.
The study of data related to your visits to the Site allows us to improve the service we offer you when you browse the Site: thanks to these analyses, we will be able to gradually offer you Products and offers which seem to us to be the most relevant. given your experience.
Likewise, and if you only wish, you will be able to receive notifications from us on your browser (to activate these notifications, on Mozilla: Option > Content > Notifications, on Chrome: Settings > Advanced settings > Content settings > Notifications) ,…
4) Statistical analyzes
The data from your Orders are used to establish statistical analyzes that allow us to manage the commercial activity of Mostra SAS.
Data Sharing
Your data is shared with the suppliers concerned by your order, for its proper execution.
Your data is not transferred outside the European Economic Area.
In order to implement the personalization of your experience, we can collaborate with service providers to whom we delegate the sending of communications or the collection and processing of data so that they are analyzed and allow us to improve our service offering or to personalize our communications. In this context, we only send them the data necessary and sufficient for the performance of their mission. Our service providers are also contractually committed to ensuring that the personal data received is processed only within the defined framework and in compliance with the regulations.
For advertising retargeting purposes on the part of Mostra SAS, we may also transmit some of your data to partners or advertising platforms, in particular the products you have viewed on our site, the elements relating to your orders (in particular the brand, model, year), the unique identifier of your mobile device and your operating system, and in some cases your email address encrypted in a highly secure format.
If you have expressly agreed to receive offers from our partners, your email address and/or information relating to your registration may be sent to them for commercial prospecting purposes. Mostra SAS undertakes to ensure that an unsubscribe link is present on all communications from its partners, in order to give you the freedom to stop sending them at any time. You also have the option of no longer receiving any offers from Mostra SAS partners in your Customer account, under "My Info".
Data retention period
If you are not a customer of Mostra SAS, the personal data that you communicate to us and relating to your subscription to our newsletters, when requesting a quote, as well as your browsing data are kept for a period of 3 years. from your last activity on the Site or our newsletters or from your last quote request.
If you are a customer of Mostra SAS, the personal data that you communicate to us and relating to your Orders, as well as your navigation data are kept for a period of 5 years from the date of your last Order, or more, in the limit of 3 years from your last activity on the Site or on our newsletters or your last quote request.
At the end of these aforementioned periods, or from your request for deletion, your personal data is deleted.
However, some of your personal data necessary to meet our legal, accounting and tax obligations (such as the obligation to retain invoices for a period of ten (10) years laid down by article L.123-22 of the Code of commerce) will be kept for a period of 10 years.
Protection of your data
Mostra SAS implements all the technical and organizational measures necessary to protect the personal data we hold against any access, modification, destruction or disclosure. To this end, we have implemented the following security measures in particular:
Our internal computer network, our servers, as well as the Site are subject to technical measures that allow us to guarantee the security of your personal data.
Access to your personal data is strictly reserved for employees and subcontractors of Mostra SAS, only within the framework of the necessary processing and for which you have given your consent.
Any illegal intrusion into our database gives rise to an immediate alert and the implementation of the necessary actions.
Access to your data or request to delete your customer account
In accordance with the General Data Protection Regulation n°2016/679, you have the right to request access to your personal data, the rectification or erasure of these, the limitation of the processing carried out, to oppose the processing and the portability of your data. For this you can send your request by sending an email via your customer area, in the "Contact us" section or via the following url: https://mostra-store.com/fr/nous-contacter. Specify "My Data" in the 'order reference' field.
You also have the option of filing a complaint with the CNIL, the supervisory authority in France.
Contact details of the controller: Mostra - SAS with a capital of 10,000 € registered with the RCS of Aix-en-Provence under number 848 860 671, located Cours Mirabeau, 3 place Forbin, 13100 Aix en Provence
Data Protection Officer contact details: dpo@mostra-store.com
Our Cookie Policy
Policy on the use of cookies on the Site www.mostra-store.com: The cookie policy of Mostra SAS informs you about the operation and purpose of the cookies used by Mostra SAS and tells you how to manage your choices in relation to these cookies .
What is a cookie ?
A cookie is data that is stored on a computer, tablet or mobile when you browse the internet. Cookies allow the website to recognize your browser. They are mainly used to remember your choices and preferences. They do not cause any damage to your device. For example, they allow you to personalize the content you consult. You obviously have the possibility of deactivating or preventing the placement of these cookies (consult the "help" section of your Internet browser to configure these functions).
Operation on www.mostra-store.com
When you browse www.mostra-store.com, you authorize us, via a consent cookie, to collect data about your browsing. This data is then used to offer you the best offers that can meet your expectations, whether on the site or by sending newsletters. These cookies may be registered by us as well as by third parties for measurement tools and retargeting campaigns. Cookies have a period of validity from your consent to its deposit of 13 months.
As a reminder, you can delete your cookies at any time (see the "help" section of your Internet browser to configure these functions). Please note: if you choose to refuse certain cookies, you will not be able to use certain features of our site. Likewise, if you refuse certain advertising cookies, this does not mean that you will no longer see online advertisements. This will simply result in the presence of advertisements which will no longer be based on your preferences and user behavior and therefore less relevant to you.
Types of cookies used by www.mostra-store.com
Mandatory / functional cookies
Functional cookies make it possible to remember your choices and provide functionalities allowing the use of the site. These cookies are necessary for the proper functioning of the site. Examples: shopping cart registration, session and authentication identifiers, anti-fraud cookies.
Cookies Host Lifetime
Cookies: PHPSESSID, Prestashop-XXX Host: mostra-store.com Lifetime: Session, 20 days.
Audience measurement cookies
These cookies are intended to establish the volume and statistics of visits to the Site, the various sections as well as the use of the services offered. They are useful to Mostra Store to observe how you use and navigate the site. The data we collect mainly includes the pages you visit, open and leave, the type of browser and medium you use, as well as information such as the number of clicks made on a given page.
This collected data remains anonymous and does not reveal your identity. Name Cookies Purpose Host Lifespan
Google Analytics
+ info
Cookies: _gat, _gid, _ga, NID Cookies intended to establish the volume and statistics of visits to the site and the various sections.
These Cookies make it possible to improve the operation and ergonomics of the Site. The information collected by these cookies is anonymous. Host: mostra-store.com Lifetime: 1 min, 24h, 2 years, 1 year.
Reset my choices
Marketing and social media cookies
These cookies are intended to add certain functionalities to the site (sharing on social networks, newsletter subscription pop-up), to track visits from social networks and to offer personalized advertising.
Name Cookies Purpose Host Lifespan
Facebook
+ info
Cookies: fr, xs, spin, c_user, sb, locale, wd, presence, datr, _fbp Cookies intended to establish statistics of visits from Facebook and to offer personalized advertising Host: facebook.com Lifetime: 3 months, 1 year, 24h, 1 year, 2 years, 2h, 6 days, Session, 90 days.
Newsletter subscription
Cookies: cp-popup-1, cp-popup-last-displayed Cookies intended to display a newsletter subscription pop'up when leaving the site, and to record the date of the last display of this pop'up to avoid to redisplay it on each page. Host: www.mostra-store.com Lifetime: 30 days, 4 years
Reset my choices
Manage your cookie choices
You can configure your Internet browser to accept or refuse cookies to be stored on your device. You can also delete cookies from your terminal via your browser.
For the management of cookies, the configuration of each browser is different. You can find more information in the help of your browser. As examples:
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Safari™: http://support.apple.com/kb/PH5042
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html